At Satarra, we are dedicated to ensuring your orders are delivered promptly, securely, and in impeccable condition. Our premium packaging reflects the care we take in delivering your luxury candles and lifestyle products.

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We ship orders throughout the week, excluding public holidays, using trusted courier services to guarantee efficient and reliable delivery. For areas where courier services are unavailable, we ensure delivery via Government Registered Bookpost or Speed Post.

 

Delivery Charges

 

We charge a single, flat shipping rate for each order, no matter how many items you purchase in one transaction. For example, ordering three products together incurs only one delivery charge.

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Our product prices are inclusive of all taxes, except for Octroi charges where applicable (e.g., shipments to Maharashtra). Any additional Octroi charges will need to be borne by the customer.

 

Delivery Timelines

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• Orders are dispatched within 3 working days of placement.

• Most orders are delivered within 7 to 8 working days from the date of dispatch.

• Deliveries will be made to the address provided during the order placement.

 

If your order hasn’t arrived within the specified timeline, please get in touch with us at satarra.info@gmail.com or call us at +91 (0)9599443117 for assistance.

 

Order Tracking

 

Once your order has been dispatched, you will receive an email notification containing your Waybill/Tracking Number. You can track your order 24 hours after dispatch. Simply enter your Waybill Number in the designated tracking section to check the status of your delivery.

 

At Satarra, our goal is to bring a touch of elegance and luxury to your life, and we strive to make your shopping experience seamless and delightful. For any further queries, don’t hesitate to reach out to us.

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Cancellation, Return & Refund Policy

 

Satarra believes in helping its customers as far as possible and has, therefore, a liberal cancellation, return and refund policy. 

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Cancellation Policy:

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How do I cancel an order on www.satarra.in? 

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If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on satarra.info@gmail.com or call us @ 09599443117

(Monday to Sunday, 11AM to 8PM)

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In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

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Can the company cancel the order? 

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Yes, there are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order and www.satarra.in reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

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Although our online stock inventory is programmed to update automatically, www.satarra.in reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

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When will I get my money back?

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In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

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In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

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Returns, Replacement and Refunds

 

How do I return an item purchased on Satarra Online?

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Satarra offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

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Please call our customer care no @ 9599443117 (Monday to Sunday, 11AM to 8PM) or email us at satarra.info@gmail.com mentioning your Order ID. Please also take a photograph of the product and email us for reference. We will pick up the products within 2-4 business days. We will initiate the refund or replacement process if the product received by us is unused and undamaged.

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Under what conditions is the product NOT eligible for Returns?

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Returns will not be accepted under the following conditions:

• Product is used or altered

• Product is damaged due to misuse/overuse

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

• Serial Number is tampered with.

• If request is initiated after 5 business days of order delivery

• Free product provided by brand

 

What if the product is received in damaged condition?

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Please return the package to the delivery person in case the product/package is tampered with or damaged before delivery. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective please call our customer care @ 9599443117  (Monday to Sunday, 11AM to 8PM) or email us at satarra.info@gmail.com mentioning your Order ID. Please take a photograph or video of the damaged/defective product and email us for reference. A refund or brand new replacement will be issued to you at no additional cost for all valid complaints.

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Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

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Can I return part of my order?

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Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 

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How will I get refunded for the returned orders and how long will this process take?

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In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.